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Home Care Services



Personal Care

Chronic Illness Management

Alzheimer’s Certified Staff

Wound Care

Caregiver Relief

Household Assistance

24 Hour Care

Companion / Safety Services

Senior Care Management

Mental Health Management

Frequently Asked Questions

                                             General Information                                           .

What does Western Illinois Home Health Care do to ensure that I receive professional care in my home?

Western Illinois Home Health Care as well as its sister agency, Western Illinois Managed Home Services, carefully screen all employees prior to placement in your home. All our trained staff have completed the following:

In addition, both agencies perform the following:

What if I have a problem after regular office hours?

A Registered Nurse is on-call 24 hours a day/7 days a week. To talk with a Registered Nurse after regular office hours, call the office phone number at 1-800-228-5993 to be connected with a Management Registered Nurse.

What type of licensures and certifications do you have?

Western Illinois Home Health Care is licensed by the State of Illinois Department of Public Health and is Medicare certified. Western Illinois Managed Home Services is licensed by the State of Illinois Home Services Agency Licensure and the State of Illinois Home Nursing Agency Licensure.

What counties do you service?

We provide services in the following counties: Fulton, Hancock, Henderson, Henry, Knox, McDonough, Mercer, Schuyler, Southern Rock Island and Warren.

Who pays for your services?

Western Illinois Home Health Care provides skilled care services that are covered by the following pay sources:

Western Illinois Managed Home Services provides a variety of services that are covered by the following pay sources:

                                            Home Care Services                                              .

What services do home care nurses provide?

Regular hours for our Registered Nurses are from 7:00 a.m. until 5:00 p.m. However, we do have nurses that are available for service and are on-call seven days a week, 24 hours a day. Our Registered Nurses provide a full-range of skilled nursing services. Some of those services include:  dressing changes, catheter care, colostomy care, diabetic care, injections, IV therapy, hypertension checks, psychiatric care and drawing blood.

Our Registered Nurses will also make arrangements for our patients to obtain necessary medical supplies, teach patients and families how to manage illness, and serve as liaisons to provide a vital communication link between physicians and patients.

What if I do not need skilled care, but I need help around my house?

Western Illinois Managed Home Services offers a variety of services that are personalized for the needs of the client. We offer personalized services for all age groups and offer services anywhere from 1 hour to 24 hour coverage in a home if needed. No matter what your needs are, we can help you manage at home:

                                             Medicare Information                                        .

How do I become eligible for Medicare home health services?

You may arrange for our services following a consultation with your physician and a call to our agency office.

What requirements does Medicare have for home care services?

If you qualify for Medicare, Medicare pays for 100 percent of approved services furnished in your home if you meet certain requirements:   you must be homebound or confined to your home and you must need skilled nursing care, physical therapy, occupational therapy, or speech therapy. These services can be provided in your home even if you have not been hospitalized.

What does homebound mean?

Medicare’s definition of homebound:  “There exists a normal inability to leave home and, consequently, leaving home would require a considerable and taxing effort.  Absences from the home are infrequent and of short duration.”

Characteristics of people who may be homebound include:

Did you know that none of the following outings will necessarily disqualify a person from home health services?

What does Medicare pay for under the home health benefit?

What will Medicare not pay for under the home health benefit?

Call Central Intake at 1-800-228-5993 for more

information about our services