Frequently Asked Questions

GENERAL INFORMATION

What do you do to ensure that I receive professional care in my home?
We carefully screen all employees prior to placement in your home. All our trained staff have completed the following:
  • personal interview
  • written skills test
  • completion of agency safety and orientation training sessions
  • passed a criminal background check
In addition, we perform the following:
  • insure all employees with professional and general liability
  • bond each employee
  • supervise field staff in your home on an ongoing basis
  • offer all employees continuing education courses
What type of licensures and certifications do you have?
Home Health Services:
  • Licensed by the State of Illinois Department of Public Health
  • Medicare Certified
  • Community Health Accreditation Partner (CHAP) Accredited
Home Care Services:
  • Licensed by the State of Illinois Home Services Agency Licensure
  • Licensed by the State of Illinois Home Nursing Agency Licensure
Where do you provide your services?
We provide services in:
  • Fulton County
  • Hancock County
  • Henderson County
  • Henry County
  • Knox County
  • McDonough County
  • Mercer County
  • Schuyler County
  • Rock Island County
  • Warren County
Who pays for your services?
Home Health services provide skilled care services that are covered by:
  • Medicare and Medicare Advantage Plans
  • Insurance Companies
  • Veterans Administration
  • Medicaid
  • Managed Care Organizations
  • Commercial Insurance
Home Care services provide a variety of services that are covered by:
  • Private Pay
  • Long-Term Care Insurance
  • Illinois Department on Aging (IDOA) - Community Care Program
  • Western Illinois Area Agency on Aging - Respite Program
  • Veterans Administration
  • Managed Care Organizations
What if I have a problem after regular office hours?
A member of our clinical team is on-call 24 hours a day / 7 days a week.

To speak with a staff member after regular office hours, call the office phone number at (800) 228-5993 to be connected with a Registered Nurse.

HOME CARE SERVICES

What services do home care nurses provide?
Our case managers provide a full-range of skilled nursing services, including:
  • dressing changes
  • catheter care
  • colostomy care
  • diabetic care
  • injections
  • IV therapy
  • hypertension checks
  • psychiatric care
  • blood draws
  • arrange for patients to obtain necessary medical supplies
  • patient and family education on managing illness
  • serve as liaison between physicians and patients
What if I do not need skilled care, but I need help around my house?
We offer a variety of services that are personalized for our client's needs and offer coverage in the home from 1 to 24 hours. No matter what your needs are, we can help you manage at home:
  • meal preparation
  • light housekeeping
  • transportation
  • caregiver respite
  • personalized care plan for your needs
  • companionship
  • bathing and personal care assistance

MEDICARE INFORMATION

How do I become elegible for Medicare home health services?
Patients may be eligible for home health care services if they have:
  • been discharged from the hospital in the past 30 days
  • made a trip to the emergency room
  • been in a nursing home
  • undergone rehab
  • suffered a recent fall
  • had a recent change in mobility
  • observed a sudden weight gain or loss
  • recently had surgery
  • scheduled a future operation
  • received a new or worsened diagnosis
  • noticed a shortness of breath, even while resting
What does Medicare pay for under their home health benefit?
Covered services include:
  • Visits by a Nurse to give skilled care
  • Visits by a Physical Therapist, Occupational Therapist, or Speech Therapist
  • Bathing and personal care assistance by Home Health Aides
  • Medical supplies
  • Social Work
What will Medicare not pay for under the home health benefit?
Services not covered include:
  • Full-time nursing care
  • Medications
  • Personal comfort or convenience items
  • Personal Care
What requirements does Medicare have for home health services?
If you qualify for Medicare, Medicare pays for 100% of approved services furnished in your home if you meet these requirements:
  • Homebound
  • In need of skilled nursing care, physical therapy, occupational therapy, or speech therapy.
The above skilled services can be provided in your home even if you have not been hospitalized.
What does homebound mean?
Medicare's definition of homebound is: "There exists a normal inability to leave home and, consequently, leaving home would require a considerable and taxing effort. Absences from home are infrequent and of short duration"

Characteristcs of people who may be homebound include:
  • People requiring the use of crutches, canes, wheelchairs, or human assistance to leave the home
  • Patients with dementia or severe memory impairment
  • Patients who have lost the use of upper extremity and may be unsafe to use handrails
  • Patients with limited ability for ambulation due to pain and/or weakness
  • Patients with severe heart disease who must avoid stress
  • People for whom outings may be medically contraindicated as determined by the physician
Did you know that none of the following outings will necessarily disqualify a person from home health services?
  • Any religious service
  • Occasional trips to the barber or salon
  • Absences to receive certain outpatient healthcare treatments
  • Adult day care services
  • Family reunions, funerals, graduations