Frequently Asked Questions

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What do you do to ensure that I receive professional care in my home?
We carefully screen all employees prior to placement in your home. All our trained, professional staff have completed a personal interview, passed a written skills test, passed a criminal background check, and completed agency safety and orientation training sessions. We also insure all employees with professional and general liability, bond each employee, supervise field staff in your home on an ongoing basis, and provide all employees with continuing education.
What type of licensures and certifications do you have?
Skilled Care Services:
  • Accredited by the Community Health Accreditation Partner (CHAP)
  • Licensed by the State of Illinois Department of Public Health
  • Medicare Certified
Supportive Care Services:
  • Licensed by the State of Illinois Home Services Agency
  • Licensed by the State of Illinois Home Nursing Agency
Where do you provide your services?
We provide services in Fulton, Hancock, Henderson, Henry, Knox, McDonough, Mercer, Rock Island, Schuyler, and Warren Counties in Western Illinois.
What if I have a problem after regular office hours?
We have staff on call 24 hours a day / 7 days a week. If you need to speak to someone after normal business hours that cannot wait for the office to open, call our office phone number and you’ll be directed to our on-call staff member.
What if I need to cancel my appointment with my in-home provider?
We request that you give us 24-hour notice to cancel your appointment. Cancellations must be done by phone call or by leaving a message on our answering machine during regular business hours. Please do not cancel via patient portal message.
How do I pay for home provider care services not covered by another payor source?
You can pay online through your patient portal. You will receive an email link from the system when payment is due.
Who pays for your services?
We can accept payment for our skilled care services from:
  • Insurance
  • Medicare and Medicare Advantage Plans
  • Medicaid
  • Veterans Administration
We can accept payment for our provider care services from:
  • Private Pay
  • *COMING SOON* Insurance
  • *COMING SOON* Medicaid
  • Medicare and Medicare Advantage Plans
We can accept payment for our supportive care services from:
  • Private Pay
  • Long-Term Care Insurance
  • Western Illinois Area Agency on Aging - Respite Program
  • Central Illinois Agency on Aging - Respite Program
  • Veterans Administration
What is Direct Primary Care (DPC)?
Direct Primary Care is a revolutionary healthcare membership model offered through Western Illinois Provider Care that puts you, the patient, at the center of your healthcare experience. With DPC, you have direct access to your healthcare provider without the administrative barriers often associated with traditional healthcare systems. This means more time for us to focus on your unique healthcare needs, building a strong patient-provider relationship that is essential for your overall well-being.
Still curious about what Direct Primary Care is? Check out these YouTube videos:
What is Direct Primary Care (DPC) used for, and why do you still need regular health insurance?
Our DPC Membership is ideal for managing and preventing a wide range of health conditions, including chronic diseases and acute illnesses by providing preventive care. While DPC covers a significant portion of your primary care needs, it is not a substitute for traditional health insurance. Traditional health insurance is crucial to cover unexpected or major medical expenses, hospitalizations, and specialized care.
What can I expect as a patient of Western Illinois Home Provider Care?
You can expect personalized care to meet your unique needs, a care team that works with you to meet your goals, and to be listened to, respected, and treated like family.
Can I get my prescriptions through your home provider care services?
Absolutely—As a nurse practitioner, Mandy is capable of legally prescribing the medications needed for managing your care. Your prescriptions will be sent to the pharmacy of your choice, just as they are with any other provider. Many medications can be ordered at a discount and shipped directly to your house.
What if I need a specialist or a hospital?
Our high quality, quick, convenient medical care will reduce or prevent the need for many hospitalizations and specialty referrals. If the need for a specialist or hospital does arise, we will closely coordinate with any outside specialists and hospitals to provide you with the best possible care. Since we are not affiliated with any large healthcare systems or medical corporations, we can provide a high-quality, free-market approach to health care decisions. You and your provider decide who will best serve your needs and seek out the proper care with specialists and providers we know and trust throughout West Central Illinois.
What does homebound mean?
Medicare's definition of homebound is: "You have trouble leaving your home without help (like using a cane, wheelchair, walker, or crutches; special transportation; or help from another person) because of an illness or injury. Leaving your home isn’t recommended because of your condition. You’re normally unable to leave your home because it’s a major effort." Characteristics of people who may be homebound include:
  • Requiring the use of a walking aide (cane, walker, wheelchair) or human assistance to leave home
  • Have dementia or severe memory impairment
  • Have severe heart disease who must avoid stress
  • Have pain and/or weakness decreasing ability leave home
  • Have decreased or no use of arm(s) making it unsafe to use handrails
  • A physician has determined that outings are harmful or inadvisable
Did you know that none of the following outings will necessarily disqualify a person from home health services?
  • Any religious service
  • Occasional trips to the barber or salon
  • Some outpatient healthcare treatments
  • Adult day care services
  • Significant family events (reunions, funerals, graduations, etc.)
How do I become elegible for Medicare home health services?
Patients may be eligible for home health care services if they:
  • are 65yo or older but may be eligible if you have a disability, end-stage renal disease (ESD), or ALS (Lou Gehrig’s disease)
  • been discharged from the hospital in the past 30 days or made a trip to the emergency room
  • been in a nursing home or undergone rehab
  • suffered a recent fall or had a recent change in mobility
  • observed a sudden weight gain or loss
  • recently had surgery or have a scheduled operation
  • received a new or worsened diagnosis
  • noticed a shortness of breath, even while resting
What is and what is not covered under the Medicare home health benefit?
Medicare’s home health benefit will cover services including medically necessary part-time or intermittent skilled nursing care, physical therapy, occupational therapy, speech therapy, medical social work, part-time or intermittent home health aide care (only in addition to skilled nursing care), injectable osteoporosis drugs for women, durable medical equipment, and medical supplies for use at home. Medicare’s home health benefit does not cover services like 24-hour care at your home, meal home deliveries, homemaker services (like shopping and cleaning) that aren’t related to your care plan, custodial or personal care that helps you with daily living activities (like bathing, dressing, or using the bathroom) as the only care you need.
What requirements does Medicare have for home health services?
If you qualify for Medicare, Medicare pays for 100% of approved services furnished in your home if you are homebound and are in need of skilled nursing care, physical therapy, occupational therapy, or speech therapy. Hospitalization is not a requirement.