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#2 Industrial Park Road

Monmouth, IL 61462

Phone: 800-228-5993

Fax: 309-734-5338

info@wihhc.com

Serving Fulton, Hancock, Henderson, Henry, Knox, McDonough, Mercer, Schuyler, Rock Island, and Warren Counties.

Western Illinois Home Health Care

Western Illinois’ Trusted Source for Home Care and Supportive Services for Over 35 Years!

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Full Service Provider

Frequently Asked Questions

Learn About Our Home Health Care Services

General Information

What does Western Illinois Home Health Care do to ensure that I receive professional care in my home?

We carefully screen all employees prior to placement in your home. All our trained staff have completed the following:


In addition, we perform the following:


What if I have a problem after regular office hours?

A Registered Nurse is on-call 24 hours a day/7 days a week. To talk with a Registered Nurse after regular office hours, call the office phone number at 1-800-228-5993 to be connected with a Management Registered Nurse.


What type of licensures and certifications do you have?

Our home health services are licensed by the State of Illinois Department of Public Health, is Medicare certified, and is CHAP Accredited.


Our private duty services are licensed by the State of Illinois Home Services Agency Licensure and the State of Illinois Home Nursing Agency Licensure.


What counties do you service?

We provide services in the following counties: Fulton, Hancock, Henderson, Henry, Knox, McDonough, Mercer, Schuyler, Rock Island, and Warren.


Who pays for your services?

Our home health services provide skilled care services that are covered by the following pay sources:


Our private duty services provide a variety of services that are covered by the following pay sources:

Home Care Services

What services do home care nurses provide?

Regular hours for our Registered Nurses are from 7:00 a.m. until 5:00 p.m. However, we do have nurses that are available for service and are on-call seven days a week, 24 hours a day.


Our Registered Nurses provide a full-range of skilled nursing services. Some of those services include:  dressing changes, catheter care, colostomy care, diabetic care, injections, IV therapy, hypertension checks, psychiatric care and drawing blood.


Our Registered Nurses will also make arrangements for our patients to obtain necessary medical supplies, teach patients and families how to manage illness, and serve as liaisons to provide a vital communication link between physicians and patients.


What if I do not need skilled care, but I need help around my house?

We offer a variety of services that are personalized for the needs of the client.


We offer personalized services for all age groups and offer services anywhere from 1 hour to 24 hour coverage in a home if needed. No matter what your needs are, we can help you manage at home:

Medicare Information

Call Central Intake at 1-800-228-5993

for more information about our services

How do I become eligible for Medicare home health services?

You may arrange for our services following a consultation with your physician and a call to our agency office.


What requirements does Medicare have for home care services?

If you qualify for Medicare, Medicare pays for 100 percent of approved services furnished in your home if you meet certain requirements:


The above skilled services can be provided in your home even if you have not been hospitalized.


What does homebound mean?

Medicare’s definition of homebound: “There exists a normal inability to leave home and, consequently, leaving home would require a considerable and taxing effort. Absences from the home are infrequent and of short duration.”


Characteristics of people who may be homebound include:


Did you know that none of the following outings will necessarily disqualify a person from home health services?


What does Medicare pay for under the home health benefit?


What will Medicare not pay for under the home health benefit?